Return, Exchange, and Cancellation Policy

At "The Owl Store," we value your satisfaction and want to ensure a smooth shopping experience. Please read our Return, Exchange, and Cancellation Policy carefully to understand your rights and responsibilities when shopping with us.

Returns:

1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within [7 days] days of receiving the product. We will provide instructions on how to return the item, and upon inspection, we will either issue a refund or send a replacement, as per your preference.

2. Unsatisfactory Items: If you are not satisfied with your purchase for any reason other than damage or defect, you may return it within [7 days] days of receiving the product. The item must be in its original condition and packaging. You will be responsible for return shipping costs, and we will issue a refund for the item's purchase price, excluding any shipping fees.

Exchanges:

1. Size or Color Exchange: If you received an item and need a different size or color, please contact us within 10 days of receiving the product. We will provide instructions on how to exchange the item. You will be responsible for return shipping costs, but we will cover the cost of shipping the replacement item to you.

Cancellations:

1. Order Cancellations: If you wish to cancel an order, please do so within 12 hours of placing the order. Once an order has been processed and shipped, it cannot be canceled. To request a cancellation, please contact our customer support team.

General Conditions:

• All returned items must be in their original condition, unworn, and with all tags attached.
• Items that do not meet the above criteria will not be eligible for a refund or exchange.
• Please allow 7 business days for your refund to be processed after we receive the returned item.

Contact Information:

For any questions, concerns, or to initiate a return or exchange, please contact our customer support team at theowlstore23@gmail.com or [contact phone number].

By shopping at "The Owl Store," you agree to adhere to the terms and conditions outlined in this Return, Exchange, and Cancellation Policy. We reserve the right to update or modify this policy at any time. Please check this page periodically for any changes.